Retail Sales Lead & Guest Experience Coach

Dxl-Big-; Minnetonka (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is hiring a Retail Sales Associate, Key Holder to provide an unmatched guest experience. You will welcome guests, learn their needs, and apply product knowledge to drive sales.

The role emphasizes coaching teammates, delivering selling skills training, and maintaining strong customer relationships in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions to learn about needs and lifestyle.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel.
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures.

Skills

Customer service

Coaching

Problem solving

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is hiring a Retail Sales Associate, Key Holder to provide an unmatched guest experience. You will welcome guests, learn their needs, and apply product knowledge to drive sales.

The role emphasizes coaching teammates, delivering selling skills training, and maintaining strong customer relationships in a fast-paced environment.