Retail Sales Lead — Big & Tall Guest Experience

DXL Group; Fargo (ND); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience unmatched by other retailers. This role focuses on delivering exceptional customer service and coaching team members in a fast-paced environment.

Key responsibilities include welcoming guests, learning about needs, and serving as a product knowledge expert across a broad range of apparel, including private labels and tailored clothing.

Qualifications

• High school diploma or equivalent.
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions to learn about his/her needs, preferences and lifestyle.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures.

Skills

Customer service

Sales

Coaching

Product knowledge

Education

High school diploma or equivalent

Job description

DXL Group is seeking a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience unmatched by other retailers. This role focuses on delivering exceptional customer service and coaching team members in a fast-paced environment.

Key responsibilities include welcoming guests, learning about needs, and serving as a product knowledge expert across a broad range of apparel, including private labels and tailored clothing.