Retail Assistant Store Manager - Lead Guest Experience & Sales

DXL Group; Gilbert (AZ); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Quarterly bonuses

Promote from within

Job summary

DXL Group, the leading specialty retailer of men's Big + Tall apparel, seeks a Retail Assistant Store Manager who thrives on delivering exceptional guest experiences and coaching teams in a fast-paced setting.

You will support the Store Manager in achieving sales plans, drive customer service excellence, train staff on product knowledge, and ensure smooth store operations while maintaining a welcoming environment for every guest.

Qualifications

• High school diploma or equivalent; college degree, a plus.
• 1 year of experience in an Assistant Store Manager role.
• 2 years of experience in a supervisory role.
• Willingness to travel to neighboring store locations.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle.
• Assist Store Manager by ensuring the store meets sales plans, while monitoring customer service, inventory, expense control, and risk management
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Coaching

Sales

Team leadership

Education

High school diploma or equivalent

College degree (a plus)

Job description

DXL Group, the leading specialty retailer of men's Big + Tall apparel, seeks a Retail Assistant Store Manager who thrives on delivering exceptional guest experiences and coaching teams in a fast-paced setting.

You will support the Store Manager in achieving sales plans, drive customer service excellence, train staff on product knowledge, and ensure smooth store operations while maintaining a welcoming environment for every guest.