Retail Sales Lead & Guest Experience Coach

dxlcareer; Greenville (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder to provide exceptional guest experiences and build lasting relationships. The role emphasizes welcoming guests, learning their needs, and selling a wide range of apparel with strong product knowledge.

You will coach team members to achieve goals in a fast-paced store, ensuring high service standards and a positive shopping environment.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required).
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Problem resolution

Education

High School Diploma

Job description

DXL Group is seeking a Retail Sales Associate, Key Holder to provide exceptional guest experiences and build lasting relationships. The role emphasizes welcoming guests, learning their needs, and selling a wide range of apparel with strong product knowledge.

You will coach team members to achieve goals in a fast-paced store, ensuring high service standards and a positive shopping environment.