Retail Sales Key Holder — Guest Experience Leader

dxlcareer; Glen Burnie (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

401(k) Plan

Medical/Dental/Vision Plans

Life Insurance

Disability Plans

Paid Holidays

Sick/Personal Days

Vacation Time

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder who focuses on creating an unmatched guest experience in our free-standing stores and promotes from within. The role emphasizes coaching teammates, selling a broad range of apparel, and product knowledge across private labels and brands.

Responsibilities include welcoming guests, learning their needs, and guiding customers through tailored clothing options, while maintaining strong service standards and teamwork.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Product knowledge

Coaching

Sales skills

Problem resolution

Education

High school diploma or equivalent

Job description

DXL Group is seeking a Retail Sales Associate, Key Holder who focuses on creating an unmatched guest experience in our free-standing stores and promotes from within. The role emphasizes coaching teammates, selling a broad range of apparel, and product knowledge across private labels and brands.

Responsibilities include welcoming guests, learning their needs, and guiding customers through tailored clothing options, while maintaining strong service standards and teamwork.