Retail Sales Lead & Key Holder — Bonuses & Coaching

dxlcareer; Pasadena (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL is seeking a self-driven Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve goals in a fast-paced store environment.

As a guest-focused associate, you will welcome customers, learn their needs, and guide them through a broad range of apparel, including private labels and tailored clothing, while providing ongoing coaching to the sales team.

Qualifications

• High school diploma or equivalent (college/university degree helpful not required).
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle.
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

Skills

Customer service

Coaching

Product knowledge

Education

High school diploma or equivalent

College/university degree helpful not required

Job description

DXL is seeking a self-driven Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve goals in a fast-paced store environment.

As a guest-focused associate, you will welcome customers, learn their needs, and guide them through a broad range of apparel, including private labels and tailored clothing, while providing ongoing coaching to the sales team.