Retail Sales Lead - Elevate Customer Experience & Team

LOFT; Baltimore (MD); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Advancement opportunities

Job summary

LOFT in Baltimore, MD is seeking a Sales Lead to support and role model exceptional customer experiences while guiding associates. You will collaborate with the Store Manager to run store operations and be prepared to step in as manager when needed.

The role emphasizes leadership, coaching, and delivering LOFT’s brand standards with a focus on providing personalized service and an inclusive, high-performing team environment. Competitive benefits and employee discounts accompany this role.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Proficient with a point-of-sale system.
• Strong communication and coaching skills.
• Flexible availability including evenings, weekends, and holidays.
• Ability to organize, delegate, and prioritize assignments to meet deadlines.

Responsibilities

• Be a representative of the LOFT brand and model personalized customer experience behaviors.
• Collaborate with the Store Manager to operate store functions when needed.
• Coach and develop associates to deliver outstanding service and drive results.
• Uphold LOFT visual and operational standards while focusing on the customer.
• Use store tools to provide a seamless omnichannel shopping experience.

Skills

Retail sales experience

Management experience

POS system proficiency

Coaching & communication

Flexible scheduling

Decision making

Job description

LOFT in Baltimore, MD is seeking a Sales Lead to support and role model exceptional customer experiences while guiding associates. You will collaborate with the Store Manager to run store operations and be prepared to step in as manager when needed.

The role emphasizes leadership, coaching, and delivering LOFT’s brand standards with a focus on providing personalized service and an inclusive, high-performing team environment. Competitive benefits and employee discounts accompany this role.