Retail Sales Lead: Deliver WOW Experiences

Duluth Trading Company; Stoughton (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical plan options

Dental & Vision plans

Flexible Spending Accounts

Health Savings Account

Life Insurance

Short-Term Disability

Accident Insurance

Critical Illness Insurance

Hospital Indemnity

Long-Term Disability

Supplemental Life Insurance

401(k) Employer Match

Parental Leave

Paid holidays

Paid Time Off

Employee Discount 40%

Job summary

Duluth Trading Company is seeking a Retail Sales Lead in Wisconsin to deliver WOW! customer service and lead the store team in providing exceptional, solution-focused support to shoppers.

You will manage floor coverage, train staff, and ensure flawless merchandising and signage while maintaining a welcoming, customer-ready environment. The role emphasizes integrity, teamwork, and hands-on leadership, with full-time hourly compensation and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Performs other duties as directed.
• Authorized to work in the United States withour sponsorship.

Responsibilities

• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
• Leads the store team to do the same.
• Personally demonstrate a high level of service and engagement and set expectations for the team.
• Manage floor coverage to engage the customer and drive the Duluth experience.
• Ensure that customer profile information is accurately recorded.
• Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging.
• Effectively set up sales and promotions with proper signing and communication.
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all company guidelines, policies and programs and sets a positive example.
• Understand, execute and train all cash-handling and reporting functions.
• Process all register functions and ensure they are followed in the store.
• Ensure the store is secured and respond to any alarms as directed.
• Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

Skills

Customer centric

Ownership

Integrity

Communication

Teamwork

Work authorization

Education

High school diploma or equivalent

Job description

Duluth Trading Company is seeking a Retail Sales Lead in Wisconsin to deliver WOW! customer service and lead the store team in providing exceptional, solution-focused support to shoppers.

You will manage floor coverage, train staff, and ensure flawless merchandising and signage while maintaining a welcoming, customer-ready environment. The role emphasizes integrity, teamwork, and hands-on leadership, with full-time hourly compensation and comprehensive benefits.