Retail Sales Lead - WOW Customer Experience

Duluth Trading Company; Mount Horeb (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical plan options

Dental & Vision plans

401(k) Employer Match

Paid holidays

Generous Paid Time Off

Job summary

Duluth Trading Company is seeking a Retail Sales Lead in Mount Horeb, WI. This full-time hourly supervisory role focuses on WOW! customer service, product knowledge, and leading the store team to deliver exceptional experiences.

You will manage floor coverage, handle merchandise, and ensure store standards while maintaining positive, engaging customer interactions. The position offers comprehensive benefits and a competitive hourly rate.

Qualifications

• Retail experience is preferred but not necessary.
• Customer-centric approach to service.
• Collaborates and functions as part of a team.

Responsibilities

• Develop familiarity with the Duluth brand and product knowledge to provide solution-oriented, friendly service.
• Demonstrate high level of service and engagement and set team expectations.
• Manage floor coverage to engage customers and drive the Duluth experience.
• Record customer profile information accurately.
• Respond proactively and provide positive resolutions to customer concerns.

Skills

Customer centric

Excellent communicator

Team player

Ownership

Integrity

Retail experience

Education

High school diploma or equivalent

Job description

Duluth Trading Company is seeking a Retail Sales Lead in Mount Horeb, WI. This full-time hourly supervisory role focuses on WOW! customer service, product knowledge, and leading the store team to deliver exceptional experiences.

You will manage floor coverage, handle merchandise, and ensure store standards while maintaining positive, engaging customer interactions. The position offers comprehensive benefits and a competitive hourly rate.