Retail Sales Lead — Customer Experience & Team Coach

Navy Exchange Service Command; Norfolk (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

Navy Exchange Service Command in Norfolk is seeking a Supervisory Sales Associate (MISSY) to lead a team of associates, assist customers, and promote our products and services. You will drive customer satisfaction, ensure smooth daily operations, and stay current on product knowledge to educate customers.

The role emphasizes leadership, teamwork, and delivering an exceptional shopping experience in a fast-paced environment with a focus on customer service excellence.

Qualifications

• 1–2 years of Retail or relevant work experience.
• 1 year of lead or supervisory experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about promotions.
• Lead and coach sales associates; maintain positive work environment.
• Maintain store appearance and be keeper of merchandise; manage inventory and tickets.

Skills

Customer service

Leadership

Communication

Teamwork

Job description

Navy Exchange Service Command in Norfolk is seeking a Supervisory Sales Associate (MISSY) to lead a team of associates, assist customers, and promote our products and services. You will drive customer satisfaction, ensure smooth daily operations, and stay current on product knowledge to educate customers.

The role emphasizes leadership, teamwork, and delivering an exceptional shopping experience in a fast-paced environment with a focus on customer service excellence.