Customer Experience Sales Lead

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Goose Creek (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Goose Creek, SC seeks a Supervisory Sales Associate to lead a team, enhance customer experiences, and drive sales. You will guide associates, maintain a positive work environment, and stay informed on products and promotions to educate customers.

The role requires 1-2 years in retail with supervisory preference, strong communication, and the ability to manage inventory and POS transactions.

Qualifications

• 1-2 years of Retail or relevant work experience required.
• 1 year of lead or supervisory experience preferred.
• Strong interpersonal and communication skills.
• Ability to read, write and interpret safety and procedure manuals.
• Ability to communicate with customers, peers and management.

Responsibilities

• Provide premier customer service and engage customers proactively.
• Direct customers to merchandise and inform them about promotions.
• Cross-sell and upsell based on customer needs and trends.
• Maintain store appearance and ensure inventory accuracy.
• Lead and coach sales associates; open/close locations as needed.
• Operate the POS system and handle cash, discounts, and reports.

Skills

Customer service

Leadership

Communication

Sales

Teamwork

Operational excellence

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Goose Creek, SC seeks a Supervisory Sales Associate to lead a team, enhance customer experiences, and drive sales. You will guide associates, maintain a positive work environment, and stay informed on products and promotions to educate customers.

The role requires 1-2 years in retail with supervisory preference, strong communication, and the ability to manage inventory and POS transactions.