Senior Retail Sales Associate & Team Coach

Navy Exchange Service Command; Hagåtña (GU); On-site; USD 19,000 - 26,000; Full time

Job summary

Navy Exchange Service Command in Guam is seeking a Supervisory Sales Associate (RFT) to lead a team and champion customer service excellence. You will guide associates, engage customers, and ensure store standards while promoting our products and services.

The role emphasizes leadership, product knowledge, and accurate transactions. The position requires 1–2 years of retail experience with at least 1 year in a lead or supervisory capacity, and a customer‑focused, professional demeanor.

Qualifications

• Moderate knowledge of products and merchandise.
• Provide training documentation to sales associates on product features.
• 1–2 years of retail or relevant work experience required.
• 1 year of lead or supervisory experience preferred.

Responsibilities

• Proactively engage customers and build connections.
• Direct customers to merchandise and inform them about events and promotions.
• Provide premier customer service and maintain store appearance.
• Cross-sell and upsell products.
• Maintain cash handling and operate the Point‑of‑Sale system.
• Be the keeper of merchandise and participate in inventories.
• Ensure security of cash and inventory.
• Direct assignments and prioritize tasks.

Job description

Navy Exchange Service Command in Guam is seeking a Supervisory Sales Associate (RFT) to lead a team and champion customer service excellence. You will guide associates, engage customers, and ensure store standards while promoting our products and services.

The role emphasizes leadership, product knowledge, and accurate transactions. The position requires 1–2 years of retail experience with at least 1 year in a lead or supervisory capacity, and a customer‑focused, professional demeanor.