Customer-Driven Retail Sales Associate

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Colts Neck Township (NJ); On-site; USD 1,928,640 - 2,479,680; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is seeking a sales associate to be the face of the brand, helping customers and explaining product value in an educational, professional manner. You will learn offerings, deliver friendly service, and contribute to a positive shopping experience.

Responsibilities include assisting customers, maintaining store appearance, cross-selling and upselling, processing payments with a POS system, and participating in inventories.

Qualifications

• Basic product knowledge of merchandise.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents and communicate with customers and management.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to multitask, work in a team, and follow directions.
• Physical requirements: stand for extended periods, lift 25–50 lbs, indoor/outdoor work as needed.

Responsibilities

• Provide premier customer service, engage with customers, direct them to merchandise and inform about events and promotions.
• Maintain store appearance and organization.
• Cross-sell products, upsell, and communicate product features and promotions; process transactions via POS and handle cash accurately.
• Assist in inventory and ticketing of merchandise; participate in periodic inventories.
• Adhere to work schedule and perform other duties as assigned.

Skills

Customer service

Sales ability

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is seeking a sales associate to be the face of the brand, helping customers and explaining product value in an educational, professional manner. You will learn offerings, deliver friendly service, and contribute to a positive shopping experience.

Responsibilities include assisting customers, maintaining store appearance, cross-selling and upselling, processing payments with a POS system, and participating in inventories.