Retail Sales Lead — Customer Experience & Team Coach

Belk; Cullman (AL); On-site; USD 17,000 - 28,000; Part time

Job summary

Belk is seeking a Selling Lead to drive personal, department, and storewide results by building genuine team and customer relationships and connecting customers with products. The role focuses on delivering excellent service, executing events, and maintaining presentation standards to support store objectives.

The position is hourly with monthly bonus eligibility, requiring ownership, initiative, and strong communication to lead by example and foster a positive store culture.

Qualifications

• Minimum 1 year of retail experience.
• Proven ability to deliver excellent customer service.
• Willingness to work nights, weekends, and holidays.
• Ability to lift, carry, and move up to 40 lbs.

Responsibilities

• Drive store objectives and key metrics through personal and team accountability.
• Create memorable store experiences by engaging customers and building relationships.
• Greet and assist customers with personalized service to enhance shopping.
• Process transactions accurately and resolve inquiries professionally.
• Support onboarding, coaching, and ongoing learning for the team.

Skills

Customer service

Communication

Teamwork

Ownership & initiative

Technology literacy

Flexible schedule

Physical stamina

Tools

POS system

Mobile devices

Job description

Belk is seeking a Selling Lead to drive personal, department, and storewide results by building genuine team and customer relationships and connecting customers with products. The role focuses on delivering excellent service, executing events, and maintaining presentation standards to support store objectives.

The position is hourly with monthly bonus eligibility, requiring ownership, initiative, and strong communication to lead by example and foster a positive store culture.