Retail Sales Lead & Customer Experience Coach

knitwellgroup; West Palm Beach (FL); On-site; USD 40,000 - 55,000; Part time

Benefits offered by this job

401(k)

Merchandise discounts

Professional development

Community impact

Job summary

knitwellgroup is seeking a Sales Lead for our Palm Beach Outlets location to guide and model exceptional customer experiences while supporting associates. You will collaborate with the Store Manager to become a store expert and step in as manager when needed.

In this role you will help onboard and develop an engaged team, uphold brand and store standards, and drive a seamless omnichannel shopping experience using available tools.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and able to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive store environment for associates where everyone feels welcome.
• Uphold high visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can excel in customer interactions.

Skills

Retail sales

Management

POS system

Coaching

Flexible hours

Decision making

Prioritization

Job description

knitwellgroup is seeking a Sales Lead for our Palm Beach Outlets location to guide and model exceptional customer experiences while supporting associates. You will collaborate with the Store Manager to become a store expert and step in as manager when needed.

In this role you will help onboard and develop an engaged team, uphold brand and store standards, and drive a seamless omnichannel shopping experience using available tools.