Retail Sales Lead & Customer Experience Coach

KnitWell Group; Smithfield (NC); Sur place; USD 17 000 - 30 000; Temps partiel

Avantages offerts par ce poste

401(k) plan

Merchandise discounts

Professional development

Advancement opportunities

Résumé du poste

KnitWell Group in Smithfield, NC is seeking a part-time Sales Lead to model exceptional customer experiences and guide associates. You will partner with the Store Manager to master store operations and step in as manager when needed, ensuring a seamless omnichannel shopping experience.

With retail experience and coaching skills, you will drive product presentation, onboard and develop a motivated team, and use available tools to boost sales while keeping the customer at the center.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsabilités

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Seamlessly step into the role of manager when needed.

Connaissances

Retail sales

Customer service

Team leadership

Communication

Flexible schedule

Outils

POS system

Description du poste

KnitWell Group in Smithfield, NC is seeking a part-time Sales Lead to model exceptional customer experiences and guide associates. You will partner with the Store Manager to master store operations and step in as manager when needed, ensuring a seamless omnichannel shopping experience.

With retail experience and coaching skills, you will drive product presentation, onboard and develop a motivated team, and use available tools to boost sales while keeping the customer at the center.