Sales Lead - Customer Experience & Team Coach

N23 Premium Brands Opco LLC; Knoxville (TN); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT in Knoxville, TN is hiring a Sales Lead to model exceptional customer experiences and support associates. You will work with the Store Manager to master store operations and be prepared to step in as manager when needed.

You will help onboard and develop a highly engaged team, maintain visual and service standards, and drive a profitable, customer-centric store environment with omnichannel tools.

Qualifications

• You bring to the role 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS proficiency

Communication and coaching

Flexible availability

Decision making

Organization and delegation

Job description

LOFT in Knoxville, TN is hiring a Sales Lead to model exceptional customer experiences and support associates. You will work with the Store Manager to master store operations and be prepared to step in as manager when needed.

You will help onboard and develop a highly engaged team, maintain visual and service standards, and drive a profitable, customer-centric store environment with omnichannel tools.