Retail Sales Lead & Customer Experience Coach

Foot Locker; North Riverside (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Bonus Incentive

Employee Discount

Flexible Pay Options

Career Development & Advancement

Paid Time Off

Medical, Dental & Vision Insurance

401(k) & Roth 401(k)

Life Insurance

Flexible Spending Accounts

Job summary

Foot Locker is seeking a frontline leader in North Riverside, IL to drive customer experience and sales in a dynamic retail environment. You will coach and empower the team, manage daily store operations, and ensure procedures are followed to protect customers and products.

You will lead by example on the sales floor, work flexible hours including evenings and weekends, and contribute to a high-energy team focused on achieving store goals and delivering exceptional service.

Qualifications

Responsibilities

• Lead by example on the sales floor with an “Always on, Never no” mindset; bringing energy, confidence, and solutions to every customer interaction.
• Coach the team to deliver great service, share product knowledge, and keep customers excited to shop.
• Support sales goals by staying engaged on the floor and helping the team close the loop with customers.
• Help manage daily store operations including opening/closing, cash handling, and floor coverage.
• Move with purpose by keeping the store organized, customer‑ready, and running smoothly.
• Follow all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product.
• Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
• Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
• Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
• Support hiring, onboarding, and training of store associates.
• Coach teammates in real time, recognizing wins and helping close performance gaps.
• Jump in wherever needed to support the team and store priorities.

Job description

Foot Locker is seeking a frontline leader in North Riverside, IL to drive customer experience and sales in a dynamic retail environment. You will coach and empower the team, manage daily store operations, and ensure procedures are followed to protect customers and products.

You will lead by example on the sales floor, work flexible hours including evenings and weekends, and contribute to a high-energy team focused on achieving store goals and delivering exceptional service.