Retail Sales Lead: Customer Experience Champion

Reformation; Kansas City (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation, sick, holidays &(vol))

401K with company match

Job summary

Reformation in Kansas City is seeking a Sales Supervisor to lead the in-store team and drive performance on a full-time basis. Reporting to the Store Manager, you will guide sales initiatives, deliver a top-tier customer experience, and uphold brand standards in a fast-paced, fashion-forward environment.

This role requires at least 3 years in retail, strong people skills, and the ability to motivate others on a busy floor.

Qualifications

• Minimum of 3 years retail experience.
• Experience in sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Positive attitude and proactive problem-solving.

Responsibilities

• Consistently meet and exceed sales goals.
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships.
• Contribute to a technology led in-store experience for customers that both surprises and delights them.
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation.
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy.
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership.
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed.
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback.
• Uphold and lead by example with all policies and procedures.
• Display a dedicated approach to motivate and support sales associates.
• Onboard new hires while providing in the moment coaching to improve performance of existing associates.
• Contribute and lead through training and customer experience programs.
• Maintain and manage a professional, healthy, and productive work environment alongside team in store.

Skills

Interpersonal skills

Communication

Problem solving

Motivation / self-motivation

Leadership

Job description

Reformation in Kansas City is seeking a Sales Supervisor to lead the in-store team and drive performance on a full-time basis. Reporting to the Store Manager, you will guide sales initiatives, deliver a top-tier customer experience, and uphold brand standards in a fast-paced, fashion-forward environment.

This role requires at least 3 years in retail, strong people skills, and the ability to motivate others on a busy floor.