Retail Sales Lead — Customer Experience Champion

Pop Mart; Des Moines (IA); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in Des Moines, IA is seeking a Retail Sales Lead to inspire the team and deliver exceptional customer experiences on the store floor. You will act as Leader on Duty, drive sales performance, coach associates, and ensure smooth daily operations across merchandising, inventory, and POS activities.

You will foster an engaging environment, communicate product stories, and support new product launches while upholding brand standards and a safe, organized store setting.

Qualifications

• 1+ years of retail leadership experience preferred.
• Strong customer-service orientation with coaching ability.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead by example to deliver exceptional customer experiences.
• Serve as Leader on Duty, guiding daily operations.
• Coach sales associates to hit store goals and KPI targets.
• Manage visual merchandising and product displays.
• Oversee opening/closing procedures and POS transactions.

Skills

Leadership

Customer service

Communication

Visual merchandising

Team motivation

Retail operations

POS systems

Education

High School Diploma

Tools

POS systems

Job description

POP MART in Des Moines, IA is seeking a Retail Sales Lead to inspire the team and deliver exceptional customer experiences on the store floor. You will act as Leader on Duty, drive sales performance, coach associates, and ensure smooth daily operations across merchandising, inventory, and POS activities.

You will foster an engaging environment, communicate product stories, and support new product launches while upholding brand standards and a safe, organized store setting.