Retail Sales Lead: Create Amazing Customer Experiences

Warby Parker in; Massachusetts; On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k)

Paid holidays and vacation

Free eyewear

Job summary

Warby Parker in Chestnut Hill is seeking a Sales Supervisor to lead floor sales, open and close the store, and drive exceptional customer experiences. This role supports management in maintaining an inclusive, high-energy environment with a focus on product knowledge and entrepreneurial spirit.

The ideal candidate will have retail leadership experience, strong communication skills, and the ability to work under pressure while delivering Warby Parker's brand story.

Qualifications

• 6+ months in a management position
• Exceptional interpersonal and communication skills
• Team player with a positive attitude and problem-solving mindset

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate product knowledge and offer thoughtful, honest style advice
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
• An upbeat, flexible team player who leads by example
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
• Open and close the store
• Help foster an inclusive culture by treating customers and colleagues with respect

Skills

Retail experience

Customer service

Leadership

Communication

Job description

Warby Parker in Chestnut Hill is seeking a Sales Supervisor to lead floor sales, open and close the store, and drive exceptional customer experiences. This role supports management in maintaining an inclusive, high-energy environment with a focus on product knowledge and entrepreneurial spirit.

The ideal candidate will have retail leadership experience, strong communication skills, and the ability to work under pressure while delivering Warby Parker's brand story.