Retail Sales Lead: Coach Teams, Elevate Customer Experience

N23 Premium Brands Opco LLC; Charlotte (NC); On-site; USD 36,000 - 52,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Opportunities across sister brands

Job summary

Ann Taylor in Charlotte, NC is seeking a Sales Lead to support and model excellent customer experiences, aligning with store leadership and brand standards. You will guide associates, help ensure seamless omnichannel service, and step in as manager when needed.

The role emphasizes relationship-building with customers and team development, with flexible hours including evenings, weekends, and holidays. Prior retail leadership experience is preferred.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching; flexible availability including evenings, weekends, and holidays.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold visual and operational standards while keeping the focus on the customer.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.

Skills

Customer service

Retail sales

Coaching

POS system

Tools

POS system

Job description

Ann Taylor in Charlotte, NC is seeking a Sales Lead to support and model excellent customer experiences, aligning with store leadership and brand standards. You will guide associates, help ensure seamless omnichannel service, and step in as manager when needed.

The role emphasizes relationship-building with customers and team development, with flexible hours including evenings, weekends, and holidays. Prior retail leadership experience is preferred.