Sales Lead: Customer Experience & Coaching

Ann-Taylor-04806202; Charlotte (NC); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development opportunities

Job summary

Ann Taylor in Charlotte, NC is seeking a Sales Lead to guide a store team and deliver exceptional customer experiences. You will collaborate with the Store Manager to model service excellence, onboard staff, and uphold brand standards in a fast-paced environment.

The role emphasizes leadership, coaching, and a seamless omnichannel shopping experience, with a focus on driving sales and maintaining visual standards. Regular/part-time hours may apply.

Qualifications

• 6+ months of retail sales experience preferred.
• Management experience preferred.
• Technology proficient and ability to operate a POS system.
• Excellent communication and coaching skills.
• Flexible availability including evenings, weekends, and holidays.
• Strong organizational, delegation, and prioritization abilities.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail experience

Management experience

Tech proficiency

Communication & coaching

Flexible schedule

Organizational skills

Tools

POS system

Job description

Ann Taylor in Charlotte, NC is seeking a Sales Lead to guide a store team and deliver exceptional customer experiences. You will collaborate with the Store Manager to model service excellence, onboard staff, and uphold brand standards in a fast-paced environment.

The role emphasizes leadership, coaching, and a seamless omnichannel shopping experience, with a focus on driving sales and maintaining visual standards. Regular/part-time hours may apply.