Retail Sales Lead: Coach & Elevate Customer Experience

KnitWell Group; Wayne (NJ); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and opportun.

Community impact through partnerships

Job summary

Ann Taylor in Wayne, NJ is seeking a Sales Lead to champion personalized customer experiences and support associates. You will work with the Store Manager to master store operations and be ready to step in as manager when needed.

The role emphasizes coaching, onboarding, and maintaining high visual standards while driving a customer-focused, omnichannel shopping experience. Success depends on collaboration, initiative, and the ability to adapt to evenings, weekends, and holidays.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.

Skills

Retail sales experience

Management experience

Technology proficient

Communication & coaching

Flexible availability

Initiative & decision making

Organization & prioritization

Tools

POS system

Job description

Ann Taylor in Wayne, NJ is seeking a Sales Lead to champion personalized customer experiences and support associates. You will work with the Store Manager to master store operations and be ready to step in as manager when needed.

The role emphasizes coaching, onboarding, and maintaining high visual standards while driving a customer-focused, omnichannel shopping experience. Success depends on collaboration, initiative, and the ability to adapt to evenings, weekends, and holidays.