Retail Sales Lead - Coach Teams & Elevate Customer Experience

Ann Taylor; Charlotte (NC); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor is seeking a Sales Lead in Charlotte, NC to deliver personalized customer experiences and guide associates. You will partner with the Store Manager to master store functions and step in as manager when needed, shaping both customer and team experiences.

Your role emphasizes coaching, directing onboarding, and maintaining brand standards while supporting omnichannel shopping and a collaborative, inclusive environment that drives results.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability - including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Coaching & communication

Flexible availability

Decision making

Organization & delegation

Job description

Ann Taylor is seeking a Sales Lead in Charlotte, NC to deliver personalized customer experiences and guide associates. You will partner with the Store Manager to master store functions and step in as manager when needed, shaping both customer and team experiences.

Your role emphasizes coaching, directing onboarding, and maintaining brand standards while supporting omnichannel shopping and a collaborative, inclusive environment that drives results.