Retail Sales Lead: Coach, Elevate Customer Experience

KnitWell Group; Burlington (AL); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

KnitWell Group is seeking a Sales Lead in Burlington, MA to drive personalized customer experiences and support a high-performing store team. You will collaborate with the Store Manager to model excellent customer service, guide associates, and ensure smooth store operations across in-store and omnichannel activities.

The role emphasizes leadership, coaching, and flexibility to cover evenings, weekends, and holidays. Prior retail and management exposure is preferred.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Technology proficient

Communication & coaching

Flexibility with evenings/weekends/hol

Initiative & decision making

Organization & prioritization

Tools

Point-of-sale system

Job description

KnitWell Group is seeking a Sales Lead in Burlington, MA to drive personalized customer experiences and support a high-performing store team. You will collaborate with the Store Manager to model excellent customer service, guide associates, and ensure smooth store operations across in-store and omnichannel activities.

The role emphasizes leadership, coaching, and flexibility to cover evenings, weekends, and holidays. Prior retail and management exposure is preferred.