Retail Sales Lead & Customer Experience Coach

KnitWell Group; Ann (MO); On-site; USD 48,712,000 - 60,890,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group is seeking a Sales Lead for our ANN, NY location to drive personalized customer experiences and coach team members. You will collaborate with the Store Manager, act as a role model, and step in as manager when needed.

Ideal candidates bring retail experience, leadership skills, and a passion for customer service. This regular/part-time role offers evenings, weekends, and holidays availability with a competitive hourly pay range.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Team leadership

Customer service

Communication

Tools

POS system

Job description

KnitWell Group is seeking a Sales Lead for our ANN, NY location to drive personalized customer experiences and coach team members. You will collaborate with the Store Manager, act as a role model, and step in as manager when needed.

Ideal candidates bring retail experience, leadership skills, and a passion for customer service. This regular/part-time role offers evenings, weekends, and holidays availability with a competitive hourly pay range.