Retail Sales Floor Lead & Coach

Bennetts Company; Dunbar (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

Bennetts Company is seeking a Key Lead to supervise the sales floor, coach brand representatives and stock associates, and drive store performance through exceptional customer service and daily sales activities.

The role involves opening/closing the store, operating POS systems, fulfilling omnichannel orders, and maintaining displays. You will review performance reports to identify improvements and protect store assets while upholding brand standards.

Qualifications

• Experience leading and coaching sales staff.
• Excellent customer service and sales floor presence.
• Familiar with retail operations, POS systems, and order fulfillment.

Responsibilities

• Supervise and support team on the sales floor.
• Coach staff to deliver customer service and brand standards.
• Support store performance through daily sales activities.
• Open and close the store and follow procedures.
• Operate POS systems accurately.
• Fulfill omnichannel orders.
• Maintain product displays and showroom readiness.
• Review reports to understand performance and make recommendations.
• Protect inventory and store assets through proper controls.

Skills

Leadership

Customer service

POS & fulfillment

Tools

POS systems

Order fulfillment

Job description

Bennetts Company is seeking a Key Lead to supervise the sales floor, coach brand representatives and stock associates, and drive store performance through exceptional customer service and daily sales activities.

The role involves opening/closing the store, operating POS systems, fulfilling omnichannel orders, and maintaining displays. You will review performance reports to identify improvements and protect store assets while upholding brand standards.