Retail Sales Engagement Leader

Wayfair; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition reimbursement

Employee discount

Parental leave

Job summary

Wayfair is seeking a Department Manager of Retail Sales to lead the store’s customer-facing selling experience. You’ll own KPIs across conversion, revenue, and customer satisfaction, reporting to the General Manager and shaping daily energy and long-term growth.

You’ll collaborate with Visual, Asset Protection, Talent, Design, and Operations to ensure the floor is staffed, trained, and motivated to exceed goals, while developing people and delivering consultative shopping experiences.

Qualifications

• Led retail sales teams with a focus on KPIs and performance
• Coached teams to achieve sales targets and deliver exceptional service
• Demonstrated ability to translate data into action
• Proven ability to train and develop staff for growth
• Strong communication and cross-functional collaboration
• Comfort with CRM tools and dashboards
• Adaptable to fast-paced store environments
• Willingness to work retail hours including evenings/weekends
• Customer-centric mindset with a passion for design/home goods
• Proficient in using sales metrics to drive results

Responsibilities

• Own Sales Strategy & Execution: define and execute plans to drive conversion, AOV, UPT, and revenue goals while delivering a premium in-store shopping experience.
• Lead & Develop the Sales Team: directly manage ASMs, Senior Specialists, and Sales Associates, training, coaching, and building clear pathways to performance and growth.
• Drive KPI Accountability: leverage dashboards, tools, and CRM data to set clear expectations, deliver impactful feedback, and adjust strategies in real time.
• Champion Selling Excellence: model best-in-class consultative selling and ensure consistent customer engagement.
• Elevate Communication: host team huddles, performance reviews, and one-on-one coaching sessions aligning teams and driving momentum.
• Enhance Customer Experience: ensure the team delivers personalized, thoughtful, and solutions-based service that builds loyalty.
• Partner Across Functions: collaborate with Visual, Logistics, Talent, and Design to maintain high operational standards.
• Recognize & Motivate: create a culture of feedback and celebration where wins are shared and top performers are recognized.
• Support Change & Innovation: lead adoption of new tools, processes, or pilots with enthusiasm and iterate based on feedback.
• Model Operational Discipline: oversee scheduling, floor coverage, and opening/closing duties with safety and policy in mind.
• Operate as “One Team”: support Wayfair’s store goals by cross-training across key store functions and peak periods.

Skills

Retail leadership

Sales strategy

Team coaching

Customer experience

CRM proficiency

Google Workspace

POS systems

Dashboards

Tools

CRM software

Google Workspace

POS systems

Dashboards

Job description

Wayfair is seeking a Department Manager of Retail Sales to lead the store’s customer-facing selling experience. You’ll own KPIs across conversion, revenue, and customer satisfaction, reporting to the General Manager and shaping daily energy and long-term growth.

You’ll collaborate with Visual, Asset Protection, Talent, Design, and Operations to ensure the floor is staffed, trained, and motivated to exceed goals, while developing people and delivering consultative shopping experiences.