Retail Sales & Customer Experience Manager

Michaels; Paso Robles (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Paso Robles, CA to lead a high-performing selling culture across the store and drive strong sales results while ensuring an engaging customer experience. You will oversee front-end operations, POS and Self-Checkout, and support omni-channel services including BOPIS and Same Day Delivery.

Minimum 3+ years of retail leadership is required. This role offers comprehensive benefits and the opportunity to champion loyalty programs and in-store

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.

Skills

Retail leadership

Customer experience

Operations oversight

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Paso Robles, CA to lead a high-performing selling culture across the store and drive strong sales results while ensuring an engaging customer experience. You will oversee front-end operations, POS and Self-Checkout, and support omni-channel services including BOPIS and Same Day Delivery.

Minimum 3+ years of retail leadership is required. This role offers comprehensive benefits and the opportunity to champion loyalty programs and in-store