Retail Sales & Customer Experience Captain

Bloomingdale's Inc.; Pittsburgh (Allegheny County); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Volunteer opportunities

Employee Assistance Program with MH/CF

Job summary

Macy's Inc. in Pittsburgh, PA is seeking a Selling and Support Captain to deliver exceptional customer service, drive merchandising initiatives, and build brand loyalty as an elevated hourly colleague.

You will promote the Macy's app, lead teammates, and execute in-store priorities with a focus on guest satisfaction. Under the supervision of People Leaders, you will plan total store activities, provide feedback to improve experiences, and participate in opening and closing procedures while

Qualifications

• 1–2 years of direct retail experience preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to lead and collaborate with teams.

Responsibilities

• Fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional service.
• Lead colleagues in executing assigned tasks and maintaining standards.
• Provide fast feedback to improve customer experiences and store processes.
• Promote the Macy's mobile app to enhance the in-store experience.
• Plan and monitor total store activities with People Leaders.
• Perform opening and closing procedures and manage registers.

Skills

Customer service

Communication

Leadership

Retail experience

Education

High school diploma or equivalent

Job description

Macy's Inc. in Pittsburgh, PA is seeking a Selling and Support Captain to deliver exceptional customer service, drive merchandising initiatives, and build brand loyalty as an elevated hourly colleague.

You will promote the Macy's app, lead teammates, and execute in-store priorities with a focus on guest satisfaction. Under the supervision of People Leaders, you will plan total store activities, provide feedback to improve experiences, and participate in opening and closing procedures while