Retail Sales Associate- Traverse City

Boyne Country Sports; Traverse City (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Skiing & riding for free at BoyneResor

Lodging discounts

Food and beverage discounts

Golf discounts

401(k) plan with company match

Employee discounts for family

Job summary

Boyne Country Sports is seeking a Retail Sales Associate to deliver top-quality customer service from entry to checkout. You will greet customers, guide them through product selections, and process payments in a busy retail environment at Boyne Resorts assets across Michigan.

The role emphasizes helping customers with product knowledge, maintaining displays, and collaborating with teammates to ensure a smooth shopping experience. Flexible availability for nights, weekends, and holidays is valued.

Qualifications

• High school diploma or equivalent; comfortable handling payments and basic computer skills.
• Excellent customer service mindset; ability to engage with customers and build confidence.
• Willingness to work nights, weekends, and holidays; able to lift up to 50 pounds.

Responsibilities

• Welcome customers and offer assistance.
• Escort customers to racks and counters and suggest items.
• Provide accurate information on products.
• Help customers with selections and build confidence.
• Process payments by cash, check, or card.
• Display products and maintain store appearance.
• Maintain inventory records.

Skills

Customer service

Communication

Teamwork

Flexibility

Physical ability

Payment handling

Education

High school diploma

Tools

POS software

Job description

Overview

As a Retail Sales Associate, you are responsible for making sure each and every guest has the top quality customer service from entering the door to checkout.

As a Retail Sales Associate, you are responsible for making sure each and every guest has the top quality customer service from entering the door to checkout. Boyne Resorts is a collection of mountain and lakeside resorts, ski areas, and attractions spanning from British Columbia to Maine. The company owns and operates twelve properties and an outdoor lifestyle equipment/apparel retail division with stores in cities throughout Michigan. An industry leader in multiple U.S. regions, operations include Snowsports and year-round mountain recreation, golf, an indoor waterpark, spas, food, and beverage, lodging and real estate development.

Team Member Benefits

Beyond employment, Boyne Country Sports and Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage and more for you and your family.

• Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio,
• Lodging discounts
• Food and beverage discounts
• Golf for free or heavily discounted at resort courses operated in ME, MI and MT.
• 401(k) plan with company match
• All of this and more discounts for eligible team members and qualifying spouse/dependents.

We strive to maintain and promote our Core Values, LEADS:

Think Long Term | Excellence in Execution | Have Passion and a Positive Attitude | Develop Great People | Serve First

Responsibilities

• Welcome customers by greeting them and offering them assistance
• Assist customers by escorting them directly to racks and counters, and/or suggesting items
• Advise customers by providing accurate information on products
• Help customer make selections by building customer confidence through offering suggestions and opinions
• Accept payments by totaling purchases and processing checks, cash, or credit cards
• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
• Setup and display products and merchandise through the store
• Maintain the appearance and cleanliness of the store and merchandise
• Help maintain accurate inventory records

Qualifications

This job might be for you if:

• You like providing outstanding customer service, meeting new people, as well as reconnecting with familiar customers who return year after year. You get a kick out of exceeding a person’s expectations. If you have previous experience providing excellent customer service, that’s even better!
• You are approachable and hospitable. You communicate in a clear and friendly manner, and love to share your love for Boyne's products and services.
• You want to be part of a close-knit team. You have interest in not only serving customers with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
• You are flexible and always willing to learn more. You understand the demands of exceeding customer needs and can work nights, weekends and holidays when needed. You are able to physically lift or move items weighing up to 50 pounds.
• You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.