Shop Technician - Traverse City

Boyne Country Sports; Traverse City (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Skiing & riding free

Lodging discounts

Food & beverage discounts

401(k) plan with company match

Job summary

Boyne Country Sports is seeking a Shop Technician to tune and mount ski and snowboard bindings and assist customers from entry to checkout. You will ensure top‑quality service, handle gear, and keep the shop organized in a fast-paced resort environment.

The role emphasizes customer interaction, equipment care, and safety education while maintaining vendor guidelines for tuning and repairs. Weekend/holiday availability is required.

Qualifications

• 18 years or older
• High school diploma or GED
• Weekend/holiday availability
• 2 years of ski/snowboard tuning and binding mounting experience
• Customer-service oriented role

Responsibilities

• Greet customers and provide information on equipment and supplies
• Assist with equipment fitting and care instructions
• Help customers select appropriate items and ensure proper adjustments
• Educate customers on safety during skiing and snowboarding
• Tune, repair, and store equipment per vendor instructions
• Communicate item functionality and answer questions
• Respond positively to customer issues and resolve when possible
• Complete rental/sale documentation and verify receipts

Skills

Customer service

Ski/snowboard fitting

Tuning expertise

Equipment handling

Education

High school diploma or GED

Tools

Tuning tools

Job description

Overview

As a Shop Technician, you are responsible for tuning and mounting ski and snowboard bindings, interacting with customers and for making sure each and every guest has the top-quality customer service from entering the door to checkout.
Boyne Resorts is a collection of mountain and lakeside resorts, ski areas, and attractions spanning from British Columbia to Maine. The company owns and operates twelve properties and an outdoor lifestyle equipment/apparel retail division with stores in cities throughout Michigan. An industry leader in multiple U.S. regions, operations include Snowsports and year-round mountain recreation, golf, an indoor waterpark, spas, food, and beverage, lodging and real estate development.

Team Member Benefits

Beyond employment, Boyne Country Sports and Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage and more for you and your family.

• Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio,


• Lodging discounts


• food and beverage


• Golf for free or heavily discounted at resort courses operated in ME, MI and MT.


• 401(k) plan with company match


• All of this and more discounts for eligible team members and qualifying spouse/dependents.

We strive to maintain and promote our Core Values, LEAD:

Think Long Term | Excellence in Execution | Have Passion and a Positive Attitude | Develop Great People

Responsibilities

• Greeting customers as they enter the ski shop and provide them with information on available skiing and snowboarding equipment and supplies.


• Assisting customers with equipment and fitting hardware, ensuring they’re made aware of the use and care of each item.


• Providing customers with support in selecting the appropriate items, and ensuring they’re properly adjusted.


• Educating customers about safety precautions required during skiing and snowboarding activities.


• Tuning, repairing, and storing equipment and supplies according to vendor or manufacturers’ instructions.


• Confirming that the function of each item communicated to the customer and provide answers to any additional queries.


• Responding to customers in a positive manner, especially when they are relating a problem or issues and attempt to resolve it on immediate basis.


• Completing required documentation for each rental and sale, ensuring that receipts and change are in order.


• Overseeing the repair, cleaning, and maintenance of rented/new/used equipment, both in a preventative and regular capacity.


• Making sure the service shop is operating properly and that any need for maintenance communicated to the supervisor.

Qualifications

• You are at least 18 years old


• You have achieved a high school diploma or GED equivalent


• You are available to work weekends and holidays


• You have 2 years of ski/snowboard tuning and binding mounting/adjusting experience


• You are interested in a customer service based position that involves customer interaction