Guest Experience Specialist - Resort Retail

Boyne Country Sports; Traverse City (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Skiing & riding for free at BoyneResor

Lodging discounts

Food and beverage discounts

Golf discounts

401(k) plan with company match

Employee discounts for family

Job summary

Boyne Country Sports is seeking a Retail Sales Associate to deliver top-quality customer service from entry to checkout. You will greet customers, guide them through product selections, and process payments in a busy retail environment at Boyne Resorts assets across Michigan.

The role emphasizes helping customers with product knowledge, maintaining displays, and collaborating with teammates to ensure a smooth shopping experience. Flexible availability for nights, weekends, and holidays is valued.

Qualifications

• High school diploma or equivalent; comfortable handling payments and basic computer skills.
• Excellent customer service mindset; ability to engage with customers and build confidence.
• Willingness to work nights, weekends, and holidays; able to lift up to 50 pounds.

Responsibilities

• Welcome customers and offer assistance.
• Escort customers to racks and counters and suggest items.
• Provide accurate information on products.
• Help customers with selections and build confidence.
• Process payments by cash, check, or card.
• Display products and maintain store appearance.
• Maintain inventory records.

Skills

Customer service

Communication

Teamwork

Flexibility

Physical ability

Payment handling

Education

High school diploma

Tools

POS software

Job description

Boyne Country Sports is seeking a Retail Sales Associate to deliver top-quality customer service from entry to checkout. You will greet customers, guide them through product selections, and process payments in a busy retail environment at Boyne Resorts assets across Michigan.

The role emphasizes helping customers with product knowledge, maintaining displays, and collaborating with teammates to ensure a smooth shopping experience. Flexible availability for nights, weekends, and holidays is valued.