BCS-Sales Associate-Boyne Mountain

Boyne Resorts; Boyne Falls (MI); On-site; USD 24,000 - 36,000; Full time

Job summary

Boyne Resorts is seeking a Retail Sales Associate to warmly greet customers and guide them through their visit, from initial greeting to checkout.

The role emphasizes delivering outstanding service, advising on products, processing payments, and maintaining store presentation with a collaborative team environment.

Qualifications

• Customer service-oriented with a friendly, approachable demeanor.
• Clear, friendly communication and a positive attitude.
• Team player who can thrive in a close-knit store environment.
• Able to work nights, weekends and holidays when needed and lift up to 50 pounds.

Responsibilities

• Welcome customers by greeting them and offering assistance
• Escort customers to racks/counters and suggest items
• Advise customers with accurate product information
• Help customers make selections with confident recommendations
• Process payments (credit cards/gift cards/room charging)
• Notify customers of promotions and future merchandise
• Set up and display products and merchandise
• Maintain store appearance and cleanliness
• Maintain accurate inventory records

Skills

Customer service

Communication

Teamwork

Flexibility

Basic computer skills

Education

High school diploma or equivalent

Tools

POS system

Credit card processing

Job description

Overview

As a Retail Sales Associate, you are responsible for serving the customers throughout their visit to the store from greeting to checkout.

Responsibilities

A Retail Sales Associate’s typical job functions include the following:

• Welcome customers by greeting them and offering them assistance
• Assist customers by escorting them directly to racks and counters, and/or suggesting items
• Advise customers by providing accurate information on products
• Help customer make selections by building customer confidence through offering suggestions and opinions
• Accept payments by totaling purchases and processing credit cards or gift cards/room charging
• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
• Setup and display products and merchandise through the store
• Maintain the appearance and cleanliness of the store and merchandise
• Help maintain accurate inventory records

Qualifications

This job might be for you if:

• You like providing outstanding customer service, meeting new people, as well as reconnecting with familiar customers who return year after year. You get a kick out of exceeding a person’s expectations. If you have previous experience providing excellent customer service, that’s even better!
• You are approachable and hospitable. You communicate in a clear and friendly manner, and love to share your love for Boyne's products and services.
• You want to be part of a close‑knit team. You have interest in not only serving customers with excellence, you know the value of looking out for the best interests of your fellow team members and can help maintain a fun work environment.
• You are flexible and always willing to learn more. You understand the demands of exceeding customer needs and can work nights, weekends and holidays when needed. You are able to physically lift or move items weighing up to 50 pounds.
• You achieved a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.