Retail Sales Associate / Front Desk Receptionist

Elements Massage; Oceanside, Northern (CA, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Pay transparency and commission onwell

Bonuses on additional sales

Supplemental insurance

Vision/Dental Insurance

Mental Health Program

401k Matching Program

Paid Sick Time

Complimentary monthly massage

Employee discounts

Job summary

Elements Massage in Oceanside, CA seeks a Front Desk Receptionist / Retail Sales Associate to provide exceptional customer service, upsell the Elements Wellness Program, and enroll clients with a friendly, concierge approach.

You will greet guests, answer questions, process memberships, and maintain a welcoming studio atmosphere while collaborating with therapists and staff to place clients at the center of the experience.

Qualifications

• Must be able to follow a proven sales process to enroll members in the Elements Wellness Program.
• Strong listening skills and ability to build rapport with clients.
• Excellent customer service and hospitality mindset required.

Responsibilities

• Create an exceptional customer service experience for clients as the first and last face of the studio.
• Inform clients about the Elements Wellness Program benefits and membership options.
• Follow the sales process to enroll clients into the Wellness Program.
• Serve as front desk presence over phone and in person.
• Ensure paperwork and payments are accurate and efficient.
• Collaborate with managers and massage therapists to keep clients the focus of the studio.

Skills

Talk and listening

Customer service

Communication

Teamwork

Tools

Scheduling software

Payments processing

Job description

Overview

If you’re looking for a Front Desk Receptionist / Retail Sales Associate position where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have the opportunity to earn up to $200+.

Responsibilities

Responsibilities and Duties

• Elements Massage is looking for a Front Desk Receptionist / Retail Sales Associate to create an exceptional customer service experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Benefits

• Pay $16.90-$22 per hour depending on experience (incl sales commission)
• Bonuses on additional sales
• Supplemental insurance
• Vision/Dental Insurance
• Mental Health Program
• 401k Matching Program
• Paid Sick Time
• A complimentary monthly massage at the studio
• Discounts on services for employee, plus family

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.