Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Arvada (CO); On-site; USD 19,000 - 30,000; Part time

Job summary

Elements Massage is seeking a Retail Sales Associate / Customer Service Associate to create an exceptional experience for clients and members. You will lead retail sales and explain the Elements Wellness Program, guiding guests through enrollment and benefits.

Join a team that earns commissions on wellness plan sales and can receive up to $200 in bonuses. Available shifts are Wednesday through Saturday, 8am to 3pm, with a friendly, hospitality-driven environment.

Qualifications

• Prior retail sales experience preferred, selling memberships or services in-person.
• Ability to follow a proven sales process and enroll clients into wellness programs.
• Customer service experience in spa-like environments or hospitality is preferred.

Responsibilities

• Sell Elements Wellness Program memberships and services to clients.
• Lead retail sales and customer service for potential clients and current members.
• Enroll clients using the studio's sales process and ensure smooth paperwork and payments.

Skills

Sales process

Listening

Retail sales

Customer service

Office software

Tools

Scheduling software

Payment processing

POS systems

Job description

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage is a wellness studio looking for an engaging, confident, outgoing, friendly personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales, and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200 in additional bonuses.

Available shifts needed: Wednesday - Saturday from 8am to 3pm

Responsibilities And Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers, Massage Therapists and Estheticians to create an environment where clients are the main focus through genuine care and attention.

Qualifications And Skills

• Ability to follow our proven SALES process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications
• Prior retail sales experience preferred, selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.