Retail Sales Associate / Customer Service

Elements Massage; Rancho Cucamonga (CA); On-site; USD 22,730 - 30,307; Full time

Benefits offered by this job

Monthly massage benefit

Bonus opportunities

Vision/Dental Insurance

Mental Health Program

401k Matching Program

Paid Sick Time

Employee discounts on services

Job summary

Elements Massage in Rancho Cucamonga, California is seeking a Retail Sales Associate / Customer Service Associate to enhance the customer experience. The role involves helping clients understand the Elements Wellness Program, following sales procedures, and ensuring efficient appointment processes. Candidates should have retail sales experience and a passion for customer service. The position offers a pay range of $16.50-$22 per hour plus sales commission, benefits including monthly massages, and supplemental insurance.

Qualifications

• Prior retail sales experience preferred, especially selling memberships or services.
• Experience in customer service in a spa-like environment is advantageous.
• Familiarity with modern office tools and systems for scheduling and payments.

Responsibilities

• Create an exceptional customer service experience for all clients.
• Inform clients about the benefits of the Elements Wellness Program.
• Follow the sales process to enroll clients into the wellness program.
• Ensure smooth client appointment paperwork and payment processing.
• Work collaboratively with managers and massage therapists to enhance client experiences.

Skills

Customer Service

Sales Process Adherence

Client Communication

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have the opportunity to earn up to $500+.

Responsibilities

Responsibilities and Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional customer service experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Benefits

• Studio Specific Benefits - Pay $16.50-$22 per hour depending on experience (incl sales commission)
• A complimentary monthly massage at the studio
• Additional Bonuses
• Supplemental insurance
• Vision/Dental Insurance
• Mental Health Program
• 401k Matching Program
• Paid Sick Time
• Discounts on services for employee, plus family

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.