Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Portland (OR); On-site; USD 25,485 - 29,618; Full time

Benefits offered by this job

Monthly performance bonuses

Commission on wellness plan sales

Medical insurance (full-time)

Complimentary monthly massage

Professional development & training

Additional bonus opportunities

Job summary

A wellness-focused franchise in Portland, Oregon is seeking a Wellness Membership Advisor to enhance client relationships and manage front desk operations. This role requires strong people skills, a sales-driven attitude, and comfort with scheduling software. Compensation includes a competitive hourly wage of $18.50 - $21.50, performance bonuses, and comprehensive benefits. Ideal candidates have customer service experience but may be trained if passionate. Join a supportive team focused on growth in the wellness industry.

Qualifications

• Prior retail sales or spa/hospitality customer service experience preferred.
• Must be comfortable with scheduling software and learning new systems.
• Availability for evenings and weekends as needed.

Responsibilities

• Welcome clients and manage scheduling and check-ins.
• Guide visitors into the Elements Wellness Program through a relationship-focused sales process.
• Handle daily operations to support therapists and maintain studio environment.

Skills

Natural Connector

Sales-Driven

Service-Minded

Organized & Tech-Savvy

Team Player

Flexible

Tools

Microsoft Office

Scheduling Software

Gmail

Job description

Wellness Membership Advisor

Be the first person clients meet — and the reason they keep coming back. Build a rewarding career where connection, service, and sales come together.

$18.50 - $21.50 / hour + bonuses & commission

The Role

As a Wellness Membership Advisor, you're the heart of the front desk — welcoming clients, managing scheduling and check-ins, and guiding new visitors into our Elements Wellness Program through a proven, relationship-focused sales process. You'll handle daily operations so our therapists can focus on what they do best, all while keeping the studio running smoothly, cleanly, and on-brand. If you love talking to people — and love listening even more — this role was made for you.

Who You Are

• Natural Connector — You build rapport quickly, listen actively, and make every client feel genuinely welcome
• Sales-Driven — You're motivated by goals and skilled at converting interest into membership through in-person, relationship-focused selling
• Service-Minded — You turn client concerns into great customer service stories, and you take pride in creating exceptional experiences
• Organized & Tech-Savvy — You're comfortable with scheduling software, Microsoft Office, Gmail, and learning new systems quickly
• Team Player — You contribute to a clean, calm, professional studio environment and support your teammates every day
• Flexible — You're available to work evenings and weekends as needed

Prior retail sales or spa/hospitality customer service experience is preferred but not required — we'll train the right person.

Compensation & Benefits

Competitive hourly pay ($18.50 - $21.50 based on experience), monthly performance bonuses based on conversion targets, and commission on Wellness Program sales. Full-time employees receive medical insurance, plus every team member enjoys a complimentary monthly massage.

• Monthly performance bonuses
• Commission on wellness plan sales
• Medical insurance (full-time)
• Complimentary monthly massage
• Professional development & training
• Additional bonus opportunities

More Than a Front Desk Job

You'll use our proprietary Service Path tools to connect with every client — turning first visits into lasting wellness relationships. With clear targets, ongoing training, and a supportive team around you, this is a role where your people skills directly drive your earning potential and career growth in the wellness industry.

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