Retail Sales Associate / Customer Service

Elements Massage; Carlsbad (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Commission on wellness plan sales

Monthly incentives

Job summary

Elements Massage in Carlsbad, CA is seeking a friendly, motivated retail sales associate to lead client-based sales and enroll clients in our wellness program. You will welcome guests, explain Membership options, and drive a positive, memorable experience.

Join a team that values outstanding service and relationship-building. The role emphasizes a warm, professional approach in-person and over the phone, with opportunities for monthly incentives.

Qualifications

• Experience in retail sales or client-facing roles.
• Proven ability to meet or exceed sales goals.
• Strong communication and relationship-building skills.
• Comfort discussing services, pricing, and memberships.
• Excellent organizational skills in a fast-paced environment.
• Availability for evenings, weekends, and holidays.
• Basic computer skills and comfort with POS systems.

Responsibilities

• Guide clients through our sales process and Wellness Program.
• Build relationships that drive loyalty and long-term clients.
• Deliver exceptional customer service at every touchpoint.
• Educate clients on Elements Wellness Program benefits.
• Confidently enroll clients in the Elements Wellness Program.
• Serve as the first and last impression of the studio, delivering warm hospitality.
• Ensure all appointment paperwork and payment processing is accurate and seamless.
• Collaborate with Managers and Service Providers to maintain a team-driven environment.

Job description

Overview

Make a Real Impact in Wellness & Customer Experience

If you’re passionate about retail sales and delivering exceptional customer service—and want to truly make a difference in people’s lives—this is the opportunity for you.

At Elements Massage, we’re more than just a wellness studio—we’re a community focused on helping clients feel their best. We’re looking for an engaging, confident, and outgoing individual to lead retail sales while creating meaningful, lasting relationships with both new and existing clients.

Our success is built on the Elements Wellness Program, and we believe in recognizing and rewarding our team when goals are achieved. In addition to competitive pay, team members earn commission on wellness plan sales, with the potential to make $500+ in monthly incentives.

What You’ll Do

• Guide clients through our proven sales process and introduce them to the Elements Wellness Program
• Build strong relationships that create loyal, long-term clients
• Deliver exceptional customer service at every touchpoint
• Turn feedback—even challenges—into positive, memorable experiences

What We’re Looking For

• A natural communicator who not only connects easily, but listens with intention
• Someone who thrives in a goal-driven, sales-focused environment
• A positive, solutions-oriented mindset
• Ability to handle client concerns with professionalism, empathy, and care
• A genuine passion for wellness and helping others feel their best

Responsibilities

Responsibilities & Duties

• Create an exceptional customer experience for every client, every time they walk through our doors
• Educate clients on the benefits of the Elements Wellness Program, our simple, hassle-free membership
• Confidently follow our proven sales process to enroll clients in the Elements Wellness Program
• Serve as both the first and last impression of the studio, delivering warm, professional hospitality in person and over the phone
• Ensure all appointment paperwork and payment processing is accurate, efficient, and seamless
• Collaborate with Managers and Service Providers to maintain a supportive, team-driven environment where the client experience is always the top priority

Qualifications

Qualifications

• Previous experience in retail sales, customer service, or a client-facing role preferred
• Proven ability to meet or exceed sales goals in a performance-driven environment
• Strong communication skills with the ability to build trust and rapport quickly
• Comfortable discussing services, pricing, and memberships with confidence
• Excellent organizational skills and attention to detail
• Ability to multitask and stay composed in a fast-paced environment
• Professional, positive attitude with a solutions-focused mindset
• Availability to work flexible hours, including evenings, weekends, and holidays
• Basic computer skills and comfort using booking or POS systems
• Passion for wellness and helping others feel their best

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.