Retail Sales Associate / Customer Service

Elements Massage; Arvada (CO); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Commission on wellness program sales

Bonus opportunities up to $200

Job summary

Elements Massage in Arvada, CO is seeking a Retail Sales Associate / Customer Service Associate to drive wellness program sales and deliver an exceptional client experience. The role focuses on enrolling clients into the Elements Wellness Program and providing friendly, attentive service in a spa-like studio.

Ideal candidates enjoy talking and listening, have prior retail or service experience, and can navigate scheduling and payments using simple computer systems.

Qualifications

• Proven SALES process experience to enroll clients in wellness plans.
• Strong listening to understand client needs and respond accordingly.
• Retail/customer service experience in spa-like or service environments preferred.
• Ability to work with scheduling and payments through computer systems.
• Driven to create a positive client experience and team environment.

Responsibilities

• Lead retail sales and customer service for potential clients and current members.
• Inform clients about Elements Wellness Program benefits and enrollment.
• Follow established sales process to enroll clients into Wellness Program.
• Be the first and final face of hospitality, in person or on the phone.
• Ensure client paperwork and payments are accurate and painless.
• Collaborate with Managers, Therapists, and Estheticians to prioritize client experience.

Skills

Sales

Customer Service

Listening Skills

Retail Experience

Communication

Job description

Overview

If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massageis a wellness studio looking for an engaging, confident, outgoing, friendly personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales, and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200in additional bonuses.

Available shifts needed: Wednesday - Saturday from 8am to 3pm

Responsibilities and Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers, Massage Therapists and Estheticians to create an environment where clients are the main focus through genuine care and attention.

Qualifications and Skills

• Ability to follow our proven SALES process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred, selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.