Retail Sales Associate — Elevate Customer Experience

Express; Illinois; On-site; USD 21,000 - 31,000; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company/ 0

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is operating Express. Express seeks a Retail Sales Associate to join our team at Kildeer Village Square. You will provide a great in-store shopping experience while stocking, cleaning and folding merchandise as needed.

The role requires 0–2 years of experience, high school education or equivalent, and comfort with iPad and registers. Part-time availability including nights and weekends is expected.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Verbal communication

Written communication

Team collaboration

Education

High School or Equivalent

Tools

iPad

Cash registers

Job description

PHOENIX Retail, LLC is operating Express. Express seeks a Retail Sales Associate to join our team at Kildeer Village Square. You will provide a great in-store shopping experience while stocking, cleaning and folding merchandise as needed.

The role requires 0–2 years of experience, high school education or equivalent, and comfort with iPad and registers. Part-time availability including nights and weekends is expected.