Retail Sales Associate - Elevate the Customer Experience

EXPRESS; West Des Moines (IA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave

Company 401(k) match

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Associate for our Jordan Creek store. You will provide an exceptional in-store shopping experience, assist with stocking and cleaning, and support daily operations to ensure a welcoming environment for customers.

The role requires 0-2 years of experience, strong customer service and communication skills, and the ability to work nights, weekends, and non-business hours. We value teamwork and reliability in a fast-paced retail setting.

Qualifications

• High School or Equivalent education.
• 0-2 years of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Verbal communication

Teamwork

Technology awareness

Education

High School Diploma or GED

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Associate for our Jordan Creek store. You will provide an exceptional in-store shopping experience, assist with stocking and cleaning, and support daily operations to ensure a welcoming environment for customers.

The role requires 0-2 years of experience, strong customer service and communication skills, and the ability to work nights, weekends, and non-business hours. We value teamwork and reliability in a fast-paced retail setting.