Retail Sales Associate — Elevate Customer Experience

New Balance, Inc.; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Job summary

New Balance is seeking Retail Sales Associates for Highland Village, TX. You will help customers with product knowledge, greet shoppers, and guide them through the purchase while representing the New Balance brand with professionalism.

The role requires strong customer service, teamwork, basic math, and the ability to lift up to 50 lbs. Flexible weekends/holidays; prior retail experience is a plus but not required. Competitive hourly pay and benefits offered.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet and make customer contact, understand the customer's needs, educate on product features and benefits.
• Solve customer problems and answer questions; transact the sale through suggestive selling and closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions and keep the floor neat, organized, and well stocked.
• Make sure items are labeled and price marked properly; monitor shrinkage and security.
• Follow safety regulations and report accidents and near misses.

Skills

Customer service

Verbal communication

Team player

Cash handling

Job description

New Balance is seeking Retail Sales Associates for Highland Village, TX. You will help customers with product knowledge, greet shoppers, and guide them through the purchase while representing the New Balance brand with professionalism.

The role requires strong customer service, teamwork, basic math, and the ability to lift up to 50 lbs. Flexible weekends/holidays; prior retail experience is a plus but not required. Competitive hourly pay and benefits offered.