Retail Sales Associate — Elevate Customer Experience

New Balance Athletics, Inc.; Town of Riverhead (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

401K

Lifestyle reimbursement

Mentorship programs

Vacation and holidays

Parental leave

Job summary

New Balance Athletics, Inc. is hiring Retail Sale Associates to ensure smooth store operations and deliver exemplary customer service.

You will apply product knowledge to guide customers through the purchase process and represent the New Balance brand on every interaction. Ideal candidates are customer-focused, comfortable with cash handling and basic math, and able to work a flexible schedule, including weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect products by greeting customers, managing security tags, and reporting shrinkage and security issues
• Follow safety regulations and report accidents and near misses

Skills

Customer Service

Verbal Communication

Teamwork

Cash Handling

Basic Math

Flexibility

Retail Knowledge

Tools

Cash Register

Job description

New Balance Athletics, Inc. is hiring Retail Sale Associates to ensure smooth store operations and deliver exemplary customer service.

You will apply product knowledge to guide customers through the purchase process and represent the New Balance brand on every interaction. Ideal candidates are customer-focused, comfortable with cash handling and basic math, and able to work a flexible schedule, including weekends and holidays.