Retail Sales Associate / Customer Service

Elements Massage; Washington; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

One free massage every month

One free float every month

20% off retail items

Insurance after one year

Discount on additional massages or Flo

Bonuses based on performance monthly

Job summary

Elements Massage in Washington state is seeking a Retail Sales Associate to drive membership sales and provide exceptional client service in a spa-like setting.

The role emphasizes listening to clients, handling appointments, and maintaining a welcoming studio. Benefits include monthly massage, monthly wellness discounts, and performance bonuses. Experience in retail or spa environments is preferred.

Qualifications

• Experience selling memberships or services in-person.
• Customer service in spa-like or similar environment is preferred.
• Ability to multitask while managing front desk tasks and phone lines.

Responsibilities

• Selling memberships and session enhancements.
• Checking clients in and out of their sessions.
• Scheduling clients and ensuring therapist schedules are filled.
• Making and receiving phone calls.
• Cleaning studio and float pods.
• Managing laundry on an hourly basis.

Skills

Retail sales

Customer service

Communication

Multitasking

Computer literacy

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $17.63per hour depending on experience
• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $400in additional bonuses.

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities

Responsibilities include:

Selling memberships and session enhancements.

Checking clients in and out of their sessions.

Scheduling clients and making sure therapist's schedules are filled.

Making and receiving phone calls.

Cleaning studio and float pods.

Making sure the laundry is done on an hourly basis.

Qualifications

Qualifications include:

Ability to multitask while working the front desk and completing tasks.

Answer multiple phone lines.

To clean and lift mop bucket and laundry baskets for short periods, multiple times a day.

Computer literate.

Friendly and inviting personality.

Benefits

Benefits include: One free massage every month. One free float every month. %20 off retail items. Insurance and benefits after one year. Discount on any additional massages or floats. Bonuses based on performance every month.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.