Retail Sales Associate / Customer Service

Elements Massage; Glenview (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Bonuses based on monthly conversion

Medical insurance

Complimentary monthly massage

Additional bonuses for wellness plan销售

Job summary

Elements Massage in Glenview, IL is seeking a friendly Retail Sales Associate to drive memberships and deliver outstanding customer service in a spa-like studio.

You will follow a proven sales process, listen to clients, handle scheduling and payments, and contribute to a welcoming, high-performing team where bonuses are tied to monthly conversion numbers. A background in wellness or retail helps, and the role offers medical insurance and a complimentary monthly massage.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person.
• Ability to follow our proven sales process and build loyalty.
• Excellent listening skills with clients.
• Experience in spa-like or wellness environment preferred.
• Familiarity with scheduling and payments software.

Responsibilities

• Sell monthly Elements Wellness Program and memberships.
• Provide exceptional customer service to clients.
• Turn client feedback into positive service stories.
• Use scheduling and payment systems.
• Contribute to a positive work environment for staff.

Skills

Retail sales experience

Customer service

Communication skills

Active listening

Hospitality

Sales process

Tools

Office software

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Bonuses based on monthly conversion numbers
• Medical insurance
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200in additional bonuses.

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.