Retail Sales Associate / Customer Service

Elements Massage; Tempe (AZ); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Base wage: $14.35–$15.00 per hour

Bonuses based on sales/conversions

Complimentary monthly massage

Job summary

Elements Massage in Tempe, AZ is seeking a Retail Sales Associate / Customer Service Associate to create an exceptional experience for clients as they enter the studio. You will lead the sale of the Elements Wellness Program and assist current members with ongoing service and membership questions.

The role emphasizes listening over talking, following a proven sales process, and delivering hospitality. A base hourly wage plus commissions rewards performance, with biweekly bonuses and a

Qualifications

• Experience selling memberships or services in-person.
• Strong customer service in a spa-like environment.
• Ability to follow the sales process to enroll clients.
• Excellent listening and communication with clients.

Responsibilities

• Create an exceptional massage experience for clients.
• Explain the Elements Wellness Program benefits.
• Enroll clients into the Wellness Program.
• Be the first and final face of hospitality, on the phone or in-studio.
• Ensure paperwork and payment process is brief and accurate.
• Collaborate with managers and massage therapists to center the client.
• Keep the studio clean and inviting.

Skills

Sales experience

Customer service

Communication skills

Listening skills

Hospitality mindset

POS/office tools

Tools

POS software

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan and gift card sales and have opportunities to earn up to an additional $3/hr each month along with many other performace based bonuses.

Responsibilities

Responsibilities and Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Keeping the studio clean and inviting

Qualifications

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Benefits

• Studio Specific Benefits
• Pay $14.35 - $15.00 base wage per hour depending on experience
• Bonuses based on monthly conversion/sales numbers
• Bonuses/commissions paid biweekly on sales, conversions, goals
• A complimentary monthly massage at the studio

Legal Disclaimer

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.