Retail Sales Associate / Customer Service

Elements Massage; Florida; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Bonuses based on conversion numbers

Dental Insurance

Vision Insurance

Paid Time Off

Retail Discounts

Complimentary monthly massage

Commission on wellness plan sales

Job summary

Elements Massage is seeking a Retail Sales Associate in Florida to engage clients, follow a proven sales process, and promote the Elements Wellness Program. The role emphasizes listening to customers, turning feedback into excellent service, and delivering spa-like hospitality in a retail setting.

Experience in retail sales and familiarity with scheduling/payments software are a plus; bonuses and benefits accompany the position.

Qualifications

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Love listening to clients—both new and existing—more than talking.
• Turn client criticism into opportunities for outstanding service.
• Retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer service in a spa-like environment is preferred; demonstrate hospitality and execution.
• Familiarity with modern office tools; scheduling and payments are processed with simple computer programs.

Responsibilities

• Follow our proven sales process to sell the Elements Wellness Program and build customer loyalty.
• Listen to clients to understand needs and provide exceptional service.
• Turn criticism into stories of great customer service.
• Contribute to a positive work environment and high-quality client experiences.

Skills

Client listening

Sales process

Customer service

Hospitality

Tools

Scheduling software

POS systems

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Retail Sales Associates enjoy the following perks:

• Pay $15 - $16per hour depending on experience
• Bonuses based on monthly conversion numbers
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Retail Discounts
• A complimentary monthly massage at the studio
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+ in additional bonuses.

Here’s what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Qualifications:
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.