Retail Sales Associate / Customer Service

WellBiz Brands, Inc.; Boise (ID); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free monthly massage

Monthly bonuses

Paid vacation

Full Insurance benefits

Retirement benefits

Child care benefits

Job summary

Elements Massage in Boise and Meridian is seeking a Wellness Membership Advisor to lead sales and customer service for our Wellness Program, creating an exceptional client experience. The ideal candidate has at least one year of sales and customer service experience in retail, can follow our sales process, and loves listening to clients.

Weekend/evening availability is expected; hourly pay ranges from $15 to $17.

Qualifications

• At least one year of sales and customer service experience in a retail environment.
• Team oriented thinker with the ability to learn new software.
• Ability to follow our sales process and enroll clients into the Wellness Program.

Responsibilities

• Follow proven sales process to enroll clients into the Wellness Program.
• Be the first and final face of hospitality, in person or over the phone.
• Ensure client paperwork and payment process is brief, painless and accurate.
• Work with Managers and Massage Therapists to create a positive client experience.

Skills

Sales & customer service

Communication

Active listening

Tools

CRM software

Job description

Elements Massage in Boise and Meridian are looking for engaging and outgoing personalities for our Wellness Membership Advisor (WMA) position. Our WMAs lead the sales and customer service of our members and new clients. They create an exceptional experience for our clients every time they enter the studio.

• Free monthly massage
• Monthly bonuses
• Paid vacation
• Full Insurance benefits for eligible employees, retirement and child care benefits and much more

The responsibilities are

• Following our proven sales process to enroll clients into the Elements Massage Wellness Program, a no hassle, month to month membership plan
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless and accurate
• Working as a team with our Managers and Massage Therapists to create a positive environment where clients receive the experience they deserve

The ideal candidate possesses the following skills

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
• Must like talking, but more important, love listening
• Be capable of turning every incident of client criticism into a story of great client service. In return, we will provide
  • The opportunity to be part of a team that is focused on the wellness of others
  • A warm, professional atmosphere
  • Training and proven processes to support your success
  • Variety in your work that is both challenging and rewarding

Qualified candidates should have at least one year of sales and customer service experience in a retail environment, be a team oriented thinker and possess the ability to learn new computer software.

Job Information

• 18-36 per week
• $15-$17 hourly
• Willingness to work weekends and evenings

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